Shipping & Delivery
I haven't received an order confirmation.
Please check your junk email for a confirmation, emails from us are sometimes filtered there.
If you cannot find the confirmation email in your junk, please contact firstname.lastname@example.org and we will look into it for you.
When should I expect my box to arrive?
The cost of delivery is included within the £40 cost price.
Orders will be delivered 2 days after purchase.
Delivery is Tuesday to Thursday.
Orders placed between Friday and Sunday will be delivered on the following Tuesday.
UK wide delivery
DPD will deliver between 7am-5:30pm.
You will receive an eta on the day of delivery. If you are not in the courier will leave your box in a safe place. Please note that boxes will not be returned to us by DPD.
How do you keep the ice cream frozen?
We pack every order in dry ice which will keep the ice cream frozen for up to 30 hours in an unopened box.
What if I’m not in when the package is delivered?
You don't need to be at home to receive the box. Your box can be left in your designated safe place.
Where do you deliver?
We deliver across the UK, however certain parts of the Scottish Highlands are outside the 24 hour courier network therefore unfortunately we are unable to deliver there.
We currently do not deliver to Northern Ireland, Isle of Wight, Isle of Man and the Channel Islands.
Is dry ice safe and how should I dispose of it?
Dry ice is safe but it is extremely cold. For your safety, please don’t handle it with bare hands. Once you have removed the ice cream from the box and placed into your own freezer, please leave the dry ice in it’s box in a well ventilated area out of reach of pets and children for 24 hours. The dry ice will disappear leaving the box ready to be recycled.
There’s a problem with my delivery.
If you’ve experienced an issue with your order, we sincerely apologise for any inconvenience caused.
If your delivery has arrived the day after you were expecting it, or the ice cream has melted, please send us a photo of the issue and then dispose of the box. Please note that the Little Moons contained in the box will not be suitable for consumption if they have melted. We will send you a replacement box as soon as we can.
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